With the aim of improving support quality & productivity; simultaneously, saving your time & efforts, Venus Team has offered new support ticket:
The ticket system will automate ticket assignment, routing to the right technical supporter at the right time.
To ensure support quality, we limit support waiting time within 24 hours. Please note that all ticket within support scope are for free. Other issues that are out of support scope such as customization, please send to our email: firstname.lastname@example.org.
What is benefits of new ticket system
– Reduce support waitting time
– Enhance support productivity and support quality
– Topics will be found easily based on categories
– Support to upload file directly